Years ago, Ty’s Toy Box was an idea that sprang out of a need to find character products for the founders daughter that did not exist in the United States. As we roll into the holiday season, we are reminded of our humble beginnings. If you are looking for something special for your little on this holiday and they have a favorite character – like Thomas and Friends, Yo Gabba Gabba, Olivia or Super Why – we are working hard to locate and stock products for these characters that we represent on our site. If you are having trouble finding what you seek, we would appreciate if you would contact customer service – either using our live chat, toll free number or email – and let us know what you seek. If we do not have it now, we will look for it and see what can be done to locate the hard to find items.
Many of our items are specialty items that we create using print on demand technologies. These items include hats, t-shirts, sweathshirts and any of the personalized items we offer on our site. Even if you do not personalize the item, it is still printed on demand and will take a few more days to produce before we can ship you the item. Please be aware that, as we enter the busy season, we are doing our best to print your items on the same day we receive the order. If there is any question about our being able to deliver on your deadline, again, contact customer service and they can assist you with your purchase. As we have more than one warehouse location, it is also possible that your order may be received in more than one shipment from us so if you get the book or dvd you ordered but have not seen the t-shirt yet, don’t panic, it is also on its way!
Thanks for your interest, your business – we appreciate your product and experience feedback!